Join our team as an ITAM Engagement Manager and take centre stage in delivering impactful IT Asset Management (ITAM) solutions for top-tier clients. This role is your opportunity to work with industry leaders, managing ITAM engagements to ensure on-time delivery, exceptional client satisfaction, and meaningful results. If you have a passion for ITAM and thrive in a dynamic, client-facing role, this position is for you. 

At ITSX, we value diversity, collaboration, and professional growth. Immerse yourself in a culture that supports bold ideas and continuous learning while delivering world-class ITAM solutions to our clients. 

 

Key Responsibilities: 

As an Engagement Manager, you will: 

• Serve as the main point of contact for clients, ensuring strong relationships and alignment with their business objectives. 
• Manage end-to-end delivery of ITAM engagements, coordinating cross-functional teams to meet timelines and deliverables. 
• Provide tactical support to clients in implementing and optimising ITAM programs developed by out team. 
• Address client communications professionally and promptly, maintaining high levels of satisfaction. 
• Prepare and lead project reviews, including monthly governance reporting, quarterly service reviews & annual service reviews with key stakeholders and client steering committees. 
• Create and deliver client-facing reports, presentations, and analytics using relevant data and tools. 
• Identify and collaborate with internal teams to explore opportunities for enhancing client engagement and satisfaction. 
• Travel to client sites as needed (up to 20%). 

 

Who You Are: 

• A seasoned ITAM professional or project manager with 7+ years of experience in IT Asset Management or similar fields. 
• Demonstrated ability to manage complex, multi-workstream projects with a focus on delivering exceptional outcomes. 
• Skilled in building and maintaining client relationships, with the ability to understand and align with their objectives. 
• Competent in leveraging ITAM tools (e.g., Flexera, Service Now, Etc) and interpreting data to support decision-making. 
• Results-oriented, proactive, and capable of balancing tactical execution with strategic thinking. 
• A clear and effective communicator, comfortable working across technical, operational, and executive stakeholders. 
• Due to our client security requirements, you must be a UK national, or have longer than 2 years 9 months leave to remain in the UK to be eligible for this position 
• This role does not qualify for visa sponsorship 

 

Preferred Qualifications: 

• One or more certifications in IT Asset Management, Project Management, or ITSM 
• ITAM Tool certifications are desirable 

 

Elevate your career as an ITAM Engagement Manager, where your expertise, leadership, and client focus will drive successful ITAM initiatives and lasting business value. 

 Apply today